FAQs

Frequently asked questions

Can you help me choose the right home entertainment equipment?

Please get in touch if you’re unsure where to start. Tell us your budget, room size and what you enjoy watching or listening to, along with any equipment you already own. This helps us understand what you need.

Will a new product work with my existing equipment?

Compatibility depends on the models and connections involved. Before ordering, send us the model numbers of your existing TV, projector, amplifier or speakers and the product you’re considering. A photograph of the connections can also help.

Should I choose a TV or a projector?

A TV is often the straightforward option for everyday viewing, particularly in a bright room. A projector is worth considering if you want a larger picture for films, sport or gaming. The right choice depends on your room, lighting, available space and budget.

What is an ultra short throw projector?

An ultra short throw projector creates a large picture from a position close to the wall or screen. Placement still matters: check the model’s installation requirements and allow enough space for both the projector and its furniture.

Do I need a screen for my projector?

A suitable projection screen can provide a more consistent surface than a painted wall. Choose one that suits your projector and room lighting. If you’re considering an ultra short throw projector, check that the screen is compatible before buying.

How do I choose the right TV or projection screen size?

Start by measuring your available wall space and the distance from your seating position. Screen sizes are measured diagonally, so also check the product’s actual width and height. For projectors, the distance needed to produce your preferred picture size is another consideration.

What is the difference between a soundbar and a separate speaker system?

A soundbar offers a compact way to improve TV sound, usually with fewer separate components. A system with an AV receiver and separate speakers offers more flexibility over speaker placement and future upgrades. Your room layout, budget and available space will help determine which suits you.

How can I check availability and delivery?

Please check the product page for availability information. If you need an item by a particular date, contact us before placing your order so we can confirm the delivery options for that product and your postcode.

How can I check the warranty on a product?

Warranty cover can vary by product and manufacturer. Please check the product information or contact us with the exact model you’re considering so we can confirm the applicable details.

What should I do if I need help with an order?

Email us with your order number and a description of your query. If an item has arrived damaged or isn’t working as expected, photographs and a description of the problem can help us understand what has happened.

How do I contact AV @ Home?

Email mike@avathome.co.uk. For product enquiries, include the model name and your question. For help with an existing purchase, include your order number.